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SolarWinds Web Help Desk Per Technician License (501 or more named users) - Annual Maintenance Renewal

18302

SolarWinds Web Help Desk Per Technician License (251 to 500 named users) - Annual Maintenance Renewal

18301

SolarWinds Web Help Desk Per Technician License (101 to 250 named users) - Annual Maintenance Renewal

18300

SolarWinds Web Help Desk Per Technician License (76 to 100 named users) - Annual Maintenance Renewal

18299

SolarWinds Web Help Desk Per Technician License (51 to 75 named users) - Annual Maintenance Renewal

18298

SolarWinds Web Help Desk Per Technician License (41 to 50 named users) - Annual Maintenance Renewal

18297

SolarWinds Web Help Desk Per Technician License (31 to 40 named users) - Annual Maintenance Renewal

18296

SolarWinds Web Help Desk Per Technician License (21 to 30 named users) - Annual Maintenance Renewal

18295

SolarWinds Web Help Desk Per Technician License (11 to 20 named users) - Annual Maintenance Renewal

18294

SolarWinds Web Help Desk Per Technician License (6 to 10 named users) - Annual Maintenance Renewal

18293

SolarWinds Web Help Desk Per Technician License (1 to 5 named users) - Annual Maintenance Renewal

18292

SolarWinds Web Help Desk Per Technician License (501 or more named users) - Annual Subscription

102324

SolarWinds Web Help Desk - Additional User (501 or more named users) - Annual Subscription Upgrade (Expires on same day as existing seats)

103403

SolarWinds Web Help Desk Per Technician License (501 or more named users) Annual Subscription Renewal

200868

SolarWinds Web Help Desk Per Technician License (251 to 500 named users) - Annual Subscription

102323

SolarWinds Web Help Desk - Additional User (251 to 500 named users) - Annual Subscription Upgrade (Expires on same day as existing seats)

103402

SolarWinds Web Help Desk Per Technician License (251 to 500 named users) Annual Subscription Renewal

200867

SolarWinds Web Help Desk Per Technician License (101 to 250 named users) - Annual Subscription

102322

SolarWinds Web Help Desk - Additional User (101 to 250 named users) - Annual Subscription Upgrade (Expires on same day as existing seats)

103401

SolarWinds Web Help Desk Per Technician License (101 to 250 named users) Annual Subscription Renewal

200866

SolarWinds Web Help Desk Per Technician License (76 to 100 named users) - Annual Subscription

102321

SolarWinds Web Help Desk - Additional User (76 to 100 named users) - Annual Subscription Upgrade (Expires on same day as existing seats)

103400

SolarWinds Web Help Desk Per Technician License (76 to 100 named users) Annual Subscription Renewal

200865

SolarWinds Web Help Desk Per Technician License (51 to 75 named users) - Annual Subscription

102320

SolarWinds Web Help Desk - Additional User (51 to 75 named users) - Annual Subscription Upgrade (Expires on same day as existing seats)

103399

SolarWinds Web Help Desk Per Technician License (51 to 75 named users) Annual Subscription Renewal

200864

Out-of-Maintenance Upgrade SolarWinds Web Help Desk Per Technician License (501 or more named users) - License with 1st-Year Maintenance

13240

SolarWinds Web Help Desk Per Technician License (41 to 50 named users) - Annual Subscription

102319

SolarWinds Web Help Desk - Additional User (41 to 50 named users) - Annual Subscription Upgrade (Expires on same day as existing seats)

103398

SolarWinds Web Help Desk Per Technician License (41 to 50 named users) Annual Subscription Renewal

200863

SolarWinds Web Help Desk Per Technician License (31 to 40 named users) - Annual Subscription

102318

SolarWinds Web Help Desk - Additional User (31 to 40 named users) - Annual Subscription Upgrade (Expires on same day as existing seats)

103397

SolarWinds Web Help Desk Per Technician License (31 to 40 named users) Annual Subscription Renewal

200862

SolarWinds Web Help Desk Per Technician License (21 to 30 named users) - Annual Subscription

102317

SolarWinds Web Help Desk - Additional User (21 to 30 named users) - Annual Subscription Upgrade (Expires on same day as existing seats)

103396

SolarWinds Web Help Desk Per Technician License (21 to 30 named users) Annual Subscription Renewal

200861

SolarWinds Web Help Desk Per Technician License (11 to 20 named users) - Annual Subscription

102316

SolarWinds Web Help Desk - Additional User (11 to 20 named users) - Annual Subscription Upgrade (Expires on same day as existing seats)

103395

SolarWinds Web Help Desk Per Technician License (11 to 20 named users) Annual Subscription Renewal

200860

SolarWinds Web Help Desk Per Technician License (6 to 10 named users) - Annual Subscription

102315

SolarWinds Web Help Desk - Additional User (6 to 10 named users) - Annual Subscription Upgrade (Expires on same day as existing seats)

103394

SolarWinds Web Help Desk Per Technician License (6 to 10 named users) Annual Subscription Renewal

200859

Out-of-Maintenance Upgrade SolarWinds Web Help Desk Per Technician License (251 to 500 named users) - License with 1st-Year Maintenance

13239

SolarWinds Web Help Desk Per Technician License (1 to 5 named users) - Annual Subscription

102314

SolarWinds Web Help Desk - Additional User (2 to 5 named users) - Annual Subscription Upgrade (Expires on same day as existing seats)

103393

SolarWinds Web Help Desk Per Technician License (1 to 5 named users) Annual Subscription Renewal

200858

Out-of-Maintenance Upgrade SolarWinds Web Help Desk Per Technician License (101 to 250 named users) - License with 1st-Year Maintenance

13238

Out-of-Maintenance Upgrade SolarWinds Web Help Desk Per Technician License (76 to 100 named users) - License with 1st-Year Maintenance

13237

Out-of-Maintenance Upgrade SolarWinds Web Help Desk Per Technician License (51 to 75 named users) - License with 1st-Year Maintenance

13236

SolarWinds Web Help Desk Per Technician License (501 or more named users) - License with 1st-Year Maintenance

13210

SolarWinds Web Help Desk - Additional User (501 or more named users) - License Upgrade (Maintenance expires on same day as existing seats)

13270

Out-of-Maintenance Upgrade SolarWinds Web Help Desk Per Technician License (41 to 50 named users) - License with 1st-Year Maintenance

13235

Out-of-Maintenance Upgrade SolarWinds Web Help Desk Per Technician License (31 to 40 named users) - License with 1st-Year Maintenance

13234

Out-of-Maintenance Upgrade SolarWinds Web Help Desk Per Technician License (21 to 30 named users) - License with 1st-Year Maintenance

13233

Out-of-Maintenance Upgrade SolarWinds Web Help Desk Per Technician License (11 to 20 named users) - License with 1st-Year Maintenance

13232

Out-of-Maintenance Upgrade SolarWinds Web Help Desk Per Technician License (6 to 10 named users) - License with 1st-Year Maintenance

13231

Out-of-Maintenance Upgrade SolarWinds Web Help Desk Per Technician License (1 to 5 named users) - License with 1st-Year Maintenance

13230

SolarWinds Web Help Desk Per Technician License (251 to 500 named users) - License with 1st-Year Maintenance

13209

SolarWinds Web Help Desk - Additional User (251 to 500 named users) - License Upgrade (Maintenance expires on same day as existing seats)

13269

SolarWinds Web Help Desk Per Technician License (101 to 250 named users) - License with 1st-Year Maintenance

13208

SolarWinds Web Help Desk - Additional User (101 to 250 named users) - License Upgrade (Maintenance expires on same day as existing seats)

13268

SolarWinds Web Help Desk Per Technician License (76 to 100 named users) - License with 1st-Year Maintenance

13207

SolarWinds Web Help Desk - Additional User (76 to 100 named users) - License Upgrade (Maintenance expires on same day as existing seats)

13267

SolarWinds Web Help Desk Per Technician License (51 to 75 named users) - License with 1st-Year Maintenance

13206

SolarWinds Web Help Desk - Additional User (51 to 75 named users) - License Upgrade (Maintenance expires on same day as existing seats)

13266

SolarWinds Web Help Desk Per Technician License (41 to 50 named users) - License with 1st-Year Maintenance

13205

SolarWinds Web Help Desk - Additional User (41 to 50 named users) - License Upgrade (Maintenance expires on same day as existing seats)

13265

SolarWinds Web Help Desk Per Technician License (31 to 40 named users) - License with 1st-Year Maintenance

13204

SolarWinds Web Help Desk - Additional User (31 to 40 named users) - License Upgrade (Maintenance expires on same day as existing seats)

13264

SolarWinds Web Help Desk Per Technician License (21 to 30 named users) - License with 1st-Year Maintenance

13203

SolarWinds Web Help Desk - Additional User (21 to 30 named users) - License Upgrade (Maintenance expires on same day as existing seats)

13263

SolarWinds Web Help Desk Per Technician License (11 to 20 named users) - License with 1st-Year Maintenance

13202

SolarWinds Web Help Desk - Additional User (11 to 20 named users) - License Upgrade (Maintenance expires on same day as existing seats)

13262

SolarWinds Web Help Desk Per Technician License (6 to 10 named users) - License with 1st-Year Maintenance

13201

SolarWinds Web Help Desk - Additional User (6 to 10 named users) - License Upgrade (Maintenance expires on same day as existing seats)

13261

SolarWinds Web Help Desk Per Technician License (1 to 5 named users) - License with 1st-Year Maintenance

13200

SolarWinds Web Help Desk - Additional User (2 to 5 named users) - License Upgrade (Maintenance expires on same day as existing seats)

13260

SolarWinds Web Help Desk Site License - Annual Maintenance Renewal

18291

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Назначение программы

SolarWinds Web Help Desk предназначен для упрощения и автоматизации управления запросами на поддержку и обслуживание пользователей в IT-службе поддержки.

Программа предоставляет инструменты для централизованного управления запросами, обработки инцидентов, отслеживания обслуживания и общения с пользователями.

Помогает IT-службам поддержки эффективно управлять и отслеживать все запросы на поддержку, повышать качество обслуживания и улучшать взаимодействие с пользователями.

SolarWinds Web Help Desk облегчает процесс обработки запросов на поддержку, упрощает коммуникацию с пользователями и помогает в достижении более высокой удовлетворенности пользователей.

Функции программы

SolarWinds Web Help Desk предлагает различные функции, которые облегчают управление запросами на поддержку и обслуживание пользователей в IT-службе поддержки.

Вот некоторые из основных функций программы:

Тикетная система: Позволяет создавать, отслеживать и управлять тикетами (запросами на поддержку) от пользователей. Администраторы могут просматривать, назначать и изменять статусы тикетов, а также отслеживать время их решения.

Управление инцидентами: Предоставляет возможность управлять инцидентами, связанными с запросами на поддержку. Администраторы могут классифицировать и приоритизировать инциденты, определять уровни срочности и решать их согласно установленным процедурам.

Самообслуживание пользователей: Предоставляет портал самообслуживания, где пользователи могут создавать и отслеживать свои запросы на поддержку, получать информацию о статусе и решении проблемы, а также находить ответы на часто задаваемые вопросы.

Управление активами и инвентаризация: Позволяет отслеживать и управлять IT-активами, такими как компьютеры, программное обеспечение, лицензии и другие ресурсы. Администраторы могут проводить инвентаризацию активов, контролировать их использование и обновления.

Управление контрактами и SLA: Предоставляет возможность управлять контрактами с поставщиками услуг и уровнями обслуживания (SLA). Администраторы могут отслеживать сроки контрактов, управлять их выполнением и обеспечивать соответствие SLA.

Генерация отчетов и аналитика: Позволяет создавать различные отчеты о производительности, статусе запросов, уровнях обслуживания и других показателях. Администраторы могут анализировать данные и получать инсайты для улучшения процессов и обслуживания пользователей.